mabet's Privacy Policy

1 Introduction & Purpose

mabet is a trusted online betting and casino platform operating for users in Bangladesh. We take the privacy of our users very seriously. The main purpose of this privacy policy is to clearly explain what kind of information mabet collects about you, why it collects it, how it stores it, and with whom and under what circumstances it may be shared.

By creating an account, logging in, or using any service on our platform, you consent to the processing of your information under this privacy policy. If you disagree with any of the terms in this policy, please refrain from using our services and contact us.

This policy is consistent with mabet's Terms and Conditions, and it is recommended that both documents be read together.

2 What Information We Collect

mabet collects various types of information from different sources. The details are outlined below:

2.1 Information You Provide Directly

When you register on our platform or use our services, you voluntarily provide the following information:

• Full name and identity-related information
• Mobile number and email address
• Date of birth (for age verification purposes — users under 21 are not permitted to use the service)
• Payment information (bKash, Nagad, Rocket, or Upay account details)
• Information provided when contacting our support team

2.2 Automatically Collected Information

When you use the mabet website or services, our system automatically collects certain technical information:

• IP address and device identifier information
• Browser type and version
• Operating system information
• Site usage patterns, page visit history, and session duration
• Information collected through cookies and similar tracking technologies

2.3 Transaction Information

We keep a record of every financial transaction you make — including deposits, withdrawals, and betting history. This information is primarily used for account management, fraud prevention, and ensuring responsible gaming.

3 Purpose of Using Your Information

mabet uses your information only for the following purposes:

3.1 Service Delivery and Operations

• To create, verify, and manage your account
• To process deposits and withdrawals via bKash, Nagad, Rocket, and Upay
• To apply bonuses and promotional benefits to your account
• To accurately maintain your betting and gaming history

3.2 Customer Service and Support

Our 24/7 live chat and email support team uses your information to resolve your issues quickly and effectively. Chat conversations may be recorded for quality control purposes.

3.3 Security and Fraud Prevention

• To detect and prevent unauthorized access to accounts
• To identify the creation of multiple accounts or other policy-violating activities
• To conduct monitoring activities to prevent financial fraud and money laundering

3.4 Platform Improvement

By analyzing your usage patterns, mabet continuously improves its service quality, user experience, and technical infrastructure. This analysis is always conducted at an aggregate level — not at an individual level.

3.5 Responsible Gaming

By monitoring your gaming behavior, mabet may proactively suggest responsible gaming tools when needed. For more details, see our Responsible Gaming page.

4 Information Sharing & Third Parties

mabet never sells, rents, or exchanges your personal information commercially. However, information may be shared with trusted third parties in specific circumstances:

4.1 Payment Processors

Necessary information is shared with mobile financial service providers such as bKash, Nagad, Rocket, and Upay to complete your transactions. This information is limited strictly to processing the specific transaction.

4.2 Technology Service Providers

Limited information may be shared with contracted third parties for services such as server hosting, cybersecurity, data analytics, and similar technical services. All such parties are bound by strict confidentiality agreements.

4.3 Legal Obligations

Information may be disclosed to authorities in accordance with applicable law in response to court orders, requests from regulatory bodies, or other legal obligations.

5 Cookies & Tracking Technologies

Cookies and similar technologies are used to ensure the smooth operation of the mabet website. Cookies are small data files stored in your browser.

5.1 Essential Cookies

These cookies are essential for the basic functionality of the site — such as maintaining login sessions, security verification, and storing form data. Without them, the site cannot function properly.

5.2 Functional Cookies

These cookies are used to remember your preferences and settings, making your experience easier on future visits.

5.3 Analytical Cookies

These cookies collect aggregate information to help us understand how the site is being used. They contain no personally identifiable information.

You can control or delete cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the site.

6 Data Protection & Security

mabet employs industry-standard technical and organizational measures to protect your personal information:

• SSL/TLS Encryption: All data transmitted between you and our servers is sent through an encrypted connection.
• Database Encryption: Sensitive information is also encrypted when stored.
• Access Controls: Only authorized personnel can access your information, and only on a need-to-know basis.
• Regular Security Audits: Our systems undergo regular security testing.
• Two-Factor Authentication: An additional verification method is available to enhance account security.

No method of transmitting information over the internet is completely secure, but mabet is committed to ensuring the highest level of protection. If a security breach occurs, we will promptly notify the affected users.

7 Data Retention Period

mabet retains your information for as long as it is necessary to provide services or as required to meet legal obligations.

Even after you close your account, certain information may be retained for a specified period — particularly financial transaction records and for anti-fraud purposes. Contact us to learn about specific retention periods.

After the retention period ends, information is securely deleted or anonymized so that it can no longer be linked to any individual.

8 Your Rights

As a mabet user, you have the following rights over your own information:

8.1 Right to Access

You can find out at any time what information we hold about you. Upon request, we will provide you with a summary of your information.

8.2 Right to Rectification

If any of your information is incorrect or incomplete, you can request that it be corrected. We will update it as soon as possible.

8.3 Right to Erasure

In certain circumstances, you can request that your personal information be deleted. However, this may not be possible in cases of legal obligations or ongoing disputes.

8.4 Right to Restrict Processing

In certain circumstances, you can request that the processing of your information be restricted, such as during a dispute about the accuracy of the information.

8.5 Right to Data Portability

You can request to receive the information you have provided in a structured, commonly used format.

9 Protection of Minors

mabet strictly does not provide services to anyone under the age of 21. We do not knowingly collect personal information from any minor.

Age verification is in place during the registration process. If we become aware that a user is under 21, the relevant account will be immediately closed and the collected information will be deleted.

If a parent or guardian believes their child is using our services, please contact us immediately.

10 International Data Transfers

mabet uses international technical infrastructure, which means your information may be processed or stored on servers located outside Bangladesh. In such cases, we ensure that the same high standard of data protection is maintained.

All third-party service providers with whom information is shared are contractually obligated to provide equivalent protection through confidentiality agreements.

11 Policy Changes & Updates

mabet may update this privacy policy from time to time. When changes are made:

• The "Last Updated" date at the top of the page will be changed
• For significant changes, registered users will be notified by email or via a message on the platform
• Continued use of the service after changes are made will be considered acceptance of the new policy

We recommend visiting this page regularly so you are always informed about the latest policy.

12 Contact Us

If you have any questions, concerns, or requests to exercise your rights regarding this privacy policy, please contact us. mabet's support team is available seven days a week, twenty-four hours a day.

To learn about our other important policies and terms, visit the Terms and Conditions and Responsible Gaming pages.